Group Training Manager at Luxury Villa Resort

The Group Training Manager is responsible for the effective development, design and coordination of training and development of initiatives and programs for employees at all levels within Group. The Group Training Manager’s primary responsibilities are, in partnership with HR and Department Heads to strategize and develop learning solutions to meet current/future needs and enable the company’s vision by promoting and supporting a learning culture. The Group Training Manager will create, manage and support the end-to-end learning and development processes in support of Operations. This position is involved in the initial planning and design of programs and enhancements to existing programs and will provide on-going support to managers, team members, and Senior Leadership Team.

• Develop training plan and programs for both mandatory programs by law or organization’s regulations and also functional training programs to finally achieve organization goals
• Ensure that all new employees attend the Orientation program
• Conduct annual training needs analysis of all properties.
• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.
• Design, produce and implement training programs to meet specific organization needs.
• Establish a training library of books, videos, journals and resources to assist trainer and staff
development.
• Prepare and administer the training calendar on a regular basis.
• Facilitate management training programs.
• Leading Management Trainee Program by working with both internal related parties or department heads and education institutes to get qualified Management Trainee and ensure that the program will be run with effectively.
• Source and obtain specialist assistance to conduct training when needed.
• Identify and build qualified trainers’ pipeline for both internal and external trainers.
• Monitor all training activities conducted on and off site.
• Evaluate training effectiveness by attending as many training sessions as possible.
• Liaise with educational institutions conducting hospitality training courses.
• Maintain an up to date record of suppliers of training resources. Administer the training budget and purchase training materials as required.
• Assist in the selection and appointment of new staff within the training department.
• Implement opportunities for quality Team Building.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Comply with all Corporate and Hotel Standards and Procedures.
• Be a champion of “Culture Belief” to ensure all employees are fully aware and understand culture and promote by example the principles of “Cultural Belief”.
• Actively promote a work environment, which cares for guests and associates alike.
• Manage the administration of trainees and apprentices on the property.
• Perform associated training duties.
• Assist in the formulation of human resources training strategies.
• Develop individual training programs for staff according to job requirements with a view to multi-skill staff.
• Continually review progress in training by implementing appropriate assessment procedures.

People & Interpersonal skills
• Organisational & time management skills
• Communication skills (written, verbal, presentation)
• Project management skills
• Influencing skills
• Coaching
• Execution Excellence
• Time Management & Prioritization
• Cross Group Collaboration
• Entrepreneurial spirit
• Can-do attitude
• Service minded
• Quality awareness